1. Who We Are

Olka.tv is an independently owned and operated AT&T Authorized Retailer located at 3952 N Osceola Ave, Chicago, IL 60634. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website olka.tv or contact us via phone, email, or messaging services.

2. Information We Collect

Information you provide directly:

Name, phone number, and email address (via contact form or WhatsApp)
Service preferences and trade-in device details
Billing and account information when setting up AT&T services

Information collected automatically:

Browser type, device type, and operating system
IP address and approximate geographic location
Pages visited, time spent, and referring website
Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

To provide, maintain, and improve our services
To process your trade-in requests and service orders
To communicate with you about promotions, updates, and support
To comply with legal obligations
To protect against fraud and unauthorized activity

4. Sharing of Information

We do not sell your personal information. We may share information with:

AT&T: As an authorized retailer, we share necessary information to activate and manage your AT&T services
Service providers: Website hosting (Cloudflare), analytics, and communication tools
Legal requirements: When required by law, court order, or governmental authority

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact and service records are retained for the duration of your service relationship plus any legally required period.

6. Your Rights

All users have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time

California residents (CCPA/CPRA): You have additional rights including the right to know what personal information is collected, the right to delete, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights.

To exercise any of these rights, contact us at [email protected] or call +1 (847) 232-1357.

7. Cookies & Tracking Technologies

Our website uses the following types of cookies:

Essential cookies: Required for basic website functionality (session, security)
Analytics cookies: Help us understand how visitors use our site (e.g., page views, traffic sources)
Functional cookies: Remember your preferences (e.g., language)

We do not use advertising or third-party tracking cookies. You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., AT&T, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure hosting infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Olka.tv
3952 N Osceola Ave, Chicago, IL 60634
Phone: +1 (847) 232-1357
Email: [email protected]